What is counselling?

Counselling provides a safe, confidential space to talk about your feelings, worries, thoughts and fears with a trained professional, within the confines of Child/Vulnerable Adult Safeguarding. It is the process of helping and guiding you to resolve personal, social, behavioural or psychological issues.

Your counsellor helps you to address your problems in a positive way by helping you to clarify your issues, explore your options, increase self-awareness and develop strategies for coping. He or she can best be described as being an objective person to whom you can talk and confide, knowing that everything you say cannot be repeated outside of the counselling space; a trained individual who helps with your problems, then fades into the background once counselling is complete and you are feeling stronger and more confident.

‘Counsellors at Family Welfare adhere to all relevant Codes of Practice and a Code of Ethics. They provide a free, independent and confidential service which is person-centred and short term.’


If there is anything else you would like to know about our services you can either fill in our enquiry form or call us on 01942 867 888.

All our services are provided free of charge to the client.

You can contact us by telephone on 01942 867888, by email on or by using the enquiry form on the Contact page. A member of our staff will then get back to you as soon as possible. We are open Monday to Friday, 9am – 5pm. We work with the whole community in its diversity, irrespective of age, race, disability, sexuality and gender identity, and with people of all faiths and none.

Absolutely, yes.  The only time we may break confidentiality is if we perceive that either you or someone else is at risk of significant harm.

Family Welfare adhere to the General Data Protection Regulation (GDPR) (EU) 2016/679 and you will be asked to sign a GDPR declaration when you make a referral, in order to give us permission to retain information on you.  Any information we hold on you will be retained for a period of 7 years, after which time it will be professionally destroyed.  Anonymous data may be shared with outside agencies for statistical purposes only.

Yes you can, however projects do change from time to time depending on the funding we receive, so if we are unable to help, we will always try to signpost you to somebody who can.

Counselling Professionals

As an organisation, all our counsellors are members of a recognised professional association and will therefore abide by their ethical framework and professional practice. The organisation, however, is a member of the British Association for Counselling & Psychotherapy (Membership No 121556). This means that, as the organisation is responsible for the clients, all complaints procedures and storage of data etc will be done in accordance with BACP Ethical Framework for the Counselling Professions. A copy of the BACP Ethical Framework is available on request from the office. You may also find it on the BACP website or you can order a copy from the BACP on 01455 883320.

If an individual counsellor is a member of a different professional body a copy of their Ethical Framework will also be made available to you although it must be stressed that the organisation is a member of the BACP and therefore will use their Ethical Framework.

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