What is advocacy?

Advocacy is about ensuring that people have their views heard and respected and giving them a say in any decision making process which may affect their lives. It’s also about having your own choice, representing your needs, making your views known, gaining access to services and offering support.

At Family Welfare we aim to ensure that people have their views heard and respected and give them a say in any decision making process which may affect their lives. Advocacy is not about us telling you what to say or do or pushing our ideas, opinions or beliefs onto you.

‘Advocates at Family Welfare adhere to all relevant Codes of Practice and a Code of Ethics. They provide a free, independent and confidential service which is task focused and short term.’


If there is anything else you would like to know about our services you can either fill in our enquiry form or call us on 01942 867 888.

All our services are provided free of charge to the client.

You can contact us by telephone on 01942 867888, by email on or by using the enquiry form on the Contact page. A member of our staff will then get back to you as soon as possible. We are open Monday to Friday, 9am – 5pm. We work with the whole community in its diversity, irrespective of age, race, disability, sexuality and gender identity, and with people of all faiths and none.

Absolutely, yes.  The only time we may break confidentiality is if we perceive that either you or someone else is at risk of significant harm.

Family Welfare adhere to the General Data Protection Regulation (GDPR) (EU) 2016/679 and you will be asked to sign a GDPR declaration when you make a referral, in order to give us permission to retain information on you.  Any information we hold on you will be retained for a period of 7 years, after which time it will be professionally destroyed.  Anonymous data may be shared with outside agencies for statistical purposes only.

Yes you can, however projects do change from time to time depending on the funding we receive, so if we are unable to help, we will always try to signpost you to somebody who can.

How we can help

We are a charity that provides information, advocacy and advice services in the North West, offering direct and local support via professionals and volunteers. Our independent, free services reach individuals struggling with particular challenges in their lives.

Advocacy means enabling your voice to be heard, speaking for you when you can’t and supporting you when you can. Advocacy is about supporting, enabling, and empowering you to express your views and concerns and access information and services where needed.

If you feel you need to talk to someone about how our services can help you where you live, please fill in the enquiry form below, or call 01942 867888.

Get in touch