Privacy Policy

Family Welfare is committed to safeguarding your privacy online, and to letting you know how we use any personal information that you provide to us.

Please read the following policy to understand how your personal information will be treated. By visiting you are accepting the practices described here. This policy may change from time to time so please check back periodically.

1. Information about you

(a) We may collect personal information from you when you:

  • Enquire about our services or Family Welfare
  • Request or share information through the Website
  • Make an online referral and/or
  • Contact us through the Website or any other channel

(b) This personal information may include but is not limited to the following information about you:

  • your name (including your first name(s) and surname);
  • your email address;
  • your address;
  • your phone number;
  • your date of birth
  • other details about you that you or others provide to us

2. How we use this information

(a) Your personal information will only be used by us to:

  • process your referrals;
  • respond to your questions or comments;
  • provide you with information relating to Wigan Family Welfare;
  • maintain our organisational records
  • ensure that we have parental consent where required by law

(b) Family Welfare will not share your personal details with third parties, except where companies are providing services on our behalf, such as processing donations. For example, when you make an online donation via JustGiving, you are going through to a partner company and the information you give such as your credit card number and contact information is provided so that the transaction can take place.

3. How long we hold your information for

Please refer to the GDPR policy on this website.

4. Security

(a) We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.

(b) Communications in connection with the Website and its content may be sent to you by us by email. For ease of use and compatibility, communications will not be sent to you in an encrypted form. Email is not a fully secure means of communication. Whilst we try to keep our systems and communications protected against viruses and other harmful effects we cannot guarantee this.

5. Cookies

(a) A “cookie” is a small text file that is placed on a website user’s computer hard drive by a website. There are several types of cookie.

(b) The types of cookie we use are “session cookies”, which keep track of information you have entered or looked at as you travel from page to page within the Website. These cookies have a short lifetime and expire within a short time of you leaving the Website. We do not use other types of cookie that track your internet activity after leaving the Website.

(c) We use cookies to tell whether you have visited the Website, to see how you are viewing the Website and how you navigate around the Website, and to assist us in providing the services we offer.

(d) Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies.

(e) You may change your cookie preferences on our site using the ‘cookie settings’ button in our cookie notification banner when you visit our site to switch off cookies you do not consent to us using. Please note there are some cookies that are necessary for the functioning of this Website which cannot be switched off and if you do not consent to the use of these cookies you must not use our website.

6. Your rights over your information

(a) By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask for it to be erased and you can ask for us to give you a copy of the information.

(b) If you would like us to correct or update any information about you, then please email us at

GDPR Statement

Family Welfare acknowledge that the UK have adopted the European Union General Data Protection Regulation (EU GDPR), which came into effect as of 25th May 2018, as the replacement for the previous UK Data Protection Act (1998).

Your information will be stored and processed in accordance with General Data Protection Regulation (GDPR) (EU) 2016/679 in written and computerised form, and retained for a period of 7 years in accordance with our organisational policy. The information about you will include your name, address, date of birth, contact details such as telephone numbers or email address, persons giving consent, reasons for referral and case notes detailing the intervention and also for case management purposes. Anonymous data may be shared with outside agencies for statistical purposes only.

After the 7 year period your information will be professionally destroyed.

You will be asked to sign a contract in which you agree that your information can be stored, processed and retained as described above.

You have the right to access all information about you that is stored, processed and retained by this organisation in any form, and you will be provided with the information as to how to access your records should you wish to at any time.